Refund policy
Duna Collection Refund & Returns Policy
Returns Eligibility
We want you to love your purchase. If you are not fully satisfied, eligible items may be returned within [7] days of delivery.
To qualify for a return:
- Items must be unworn, unused, and in original condition
- Original tags and packaging must be attached
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for refunds or exchanges:
- Custom-made or made-to-order garments
- Altered items
- Sale or clearance items
Custom & Bespoke Orders
Because all bespoke/custom garments are designed specifically for the client:
- Deposits are non-refundable
- Once production has started, cancellations are not permitted
- Final payments are non-refundable after delivery approval
However, if there is a verified workmanship defect, we will assess the issue and offer:
- Repairs
- Alterations
- Replacement where applicable
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement, repair, or refund where appropriate.
Refund Process
Approved refunds are processed to the original payment method within [5–10] business days after inspection of the returned item.
Shipping fees are:
- Non-refundable unless the return is due to our error
- Return shipping costs are the customer’s responsibility unless otherwise stated
Exchanges
We offer exchanges for:
- Size issues (subject to availability)
- Defective items
Exchange requests must be submitted within [7] days of receiving your order.
Fittings & Measurements
Clients are responsible for providing accurate measurements. We are not responsible for fit issues resulting from incorrect measurements submitted by the client.
Contact Us
For return or refund requests, contact:
[Duna Collection]
Email: [dunacollection01@email.com]
Phone/WhatsApp: [0656093862]
Business Hours: [08h00-17h00]